Cookie Policy

Last updated 01 September 2022

Introduction

This Cookie Policy explains how Syntensor uses cookies and similar technologies to recognize you when you visit our website (syntensor.com) and web app (app.syntensor.com). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, such as your name and email address, or that becomes personal information if we combine it with other information, [for example, your IP address].


What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Syntensor) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies".

Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites. For more information on how these companies collect and use information on our behalf, please refer to their privacy policies:


Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website and web app to operate, and we refer to these as “necessary” cookies. Other first party cookies also enable us to track and target the interests of our users to enhance their experience of Syntensor. This is described in more detail below.

The specific types of first and third party cookies served through our Website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific URL you visit).


How can I control cookies?

You can adjust your cookie settings by visiting our cookie consent manager. If you want to restrict or block the cookies that are set by our website, you can do so through your browser setting. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.


Functionality cookies

These cookies are used to enhance the performance and functionality of our website and web app, but are non-essential to their use. However, without these cookies, certain functionality (like shortcuts to the most relevant content) may become unavailable.

No functionality cookies are used at present

Analytics cookies

These cookies collect information that is used in aggregate form to help us understand how our website and web app are being used, how effective new functionality is, or to help us customize your experience. These first party cookies enable Matomo Tracking code in JavaScript. We don’t share usage data with third parties.

Name Purpose Type Expires
_pk_id Used to store a few details about the user such as the unique visitor ID First party 13 months
_pk_ref Used to store the attribution information, the referrer initially used to visit the website First party 6 months
_pk_ses, _pk_cvar, _pk_hsr Short lived cookies used to temporarily store data for the visit First party 30 minutes
_pk_testcookie Used to check whether the visitor’s browser supports cookies First party It is created then immediately deleted

Necessary cookies

These cookies are strictly necessary to provide you with services available through our website and web app, and to use some of its features, such as access to secure areas.

Name Purpose Type Expires
mtm_consent Used to remember that consent was given by the user First party 1 year
mtm_cookie_consent Used to remember that consent for storing and using cookies was given by the user First party 1 year
matomo_ignore Used when you exclude yourself from being tracked (opt-out) First party 1 year
syntensor_tracking_preference_set Used to remember whether to show cookie banner to user First party 1 year

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at data@syntensor.com.

This cookie policy was generated using Termly and WebsitePolicies cookie policy consents and templates.